Forrest Li on Deploying AI in Shopee and Free Fire
How Forrest Li uses AI at Sea Group to resolve 80% of Shopee support inquiries and replace outsourced game art for Free Fire.
40 hours of podcasts, in 5 minutes.
Sea founder and CEO Forrest Li sits down with Stripe Chief Revenue Officer Tyler Bryson at Stripe Tour Singapore to discuss the evolution of Sea Group across Garena, Shopee, and SeaMoney. Li explains how addressing hyper-local market constraints—such as low credit card penetration and fragmented logistics—enabled Sea to outcompete US and Chinese tech giants across Southeast Asia and Latin America. He also discusses Sea's organizational culture, the deployment of generative AI across customer service and game development, and the founder resilience required to build multi-billion dollar ecosystems.
How Forrest Li uses AI at Sea Group to resolve 80% of Shopee support inquiries and replace outsourced game art for Free Fire.
Forrest Li shares how Garena solved gaming monetization by filling an office with physical prepaid cards and delivering them directly to cybercafes.
Sea CEO Forrest Li explains the five operating values and hiring tactics keeping Shopee and Garena agile at 60,000 employees.
Sea founder Forrest Li explains how Shopee solved Southeast Asia's 20% credit card penetration with SPayLater, building a $10B loan book across 50M borrowers.
Forrest Li explains how fractional pricing in Indonesia and low-cost logistics in Brazil helped Shopee defeat US and Chinese e-commerce giants.