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8 quotes from 1 episode on Latent Space, each with a timestamped link to the source.
Yasser Elsaid puts about 95% of the limits of customer service AI in the system built around the model. Chatbase wants its agent to act as a brand ambassador across support, sales, and onboarding, and to surface customer insights to the business owner.
Daily customer interactions provide a rich source of raw data for company strategy.
“…a gold mine of of information about how to improve your business.”
From Chatbase's AI CCO: Beyond Support, Into Sales & Strategy
The Chatbase plan is an agent that helps customers across the whole journey, beyond replying when they have an issue.
“So this agent instead of only replying to like customers when they do have an issue…”
From Chatbase's AI CCO: Beyond Support, Into Sales & Strategy
In customer service, Yasser Elsaid puts 95% of the limitation in the system around the model. That setup differs a little by model, for example telling some models: don't talk too much.
“What I think is very interesting in a use case like customer service is that I would say like 95% of the limitation is not from the model. It's it's from the harness…”
From AI Agents: Your Harness, Not LLM, Limits 95% of Performance
“It's a bit different, but it's it's still like very close. But yeah, like some models respond like simplest example is instructions. You know, some models you have to like say like don't talk too much for example because they just like love to ramble.”
From AI Agents: Your Harness, Not LLM, Limits 95% of Performance
Companies train AI tools on all internal data, allowing the models to manage sales and onboarding. Yasser Elsaid explains that these agents work across all buyer touchpoints.
“I think what we're building is more than just customer support. We want to make it the brand ambassador for the whole company because I think we thought about it and like we this AI agent knows everything about your business because you had to train it on everything on your business.”
From Chatbase's AI CCO: Beyond Support, Into Sales & Strategy
“…it's doing that across customer support, it's it's doing that across sales, it's doing that across onboarding, it's just a brand ambassador for the whole company.”
From Chatbase's AI CCO: Beyond Support, Into Sales & Strategy
Constant daily interactions allow AI agents to gather a steady stream of feedback. Yasser Elsaid observes that systems pass these findings directly to owners to inform company strategy.
“So, it's talking to your customers all day…”
From Chatbase's AI CCO: Beyond Support, Into Sales & Strategy
“The other part is surfacing all those insights to the business owner to basically help them improve their business.”
From Chatbase's AI CCO: Beyond Support, Into Sales & Strategy
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